Using Intelligent Automation to Improve Customer and Employee Experiences in Banking and Financial Services
The banking and financial services industry is a strong candidate for intelli-
gent automation. Financial industry professionals engage in numerous repet-
itive, labor-intensive business processes. At the same time, they are subject
to strict regulatory compliance. Intelligent automation provides a solution
for both challenges. Intelligent automation, of which robotic process auto-
mation (RPA) is a part, helps financial industry firms improve experiences for
customers and employees alike.
As real users of the UiPath Platform discuss in their PeerSpot reviews, intel-
ligent automation, inclusive of RPA, can deliver a host of customer- and
employee-facing benefits to banks and financial institutions. These include
empowering customers with self-service and reducing tedious manual
processes to enhance customer and employee experiences. Cost savings,
better compliance, and risk reduction also emerge as potential benefits to
RPA adoption. These firms have even found they can grow revenue through
effective implementation of intelligent automation.
Read this PeerPaper based on real user reviews from PeerSpot.
