The Importance of Support Teams in the Selection of a Workload Automation Tool
World class support is a “must have” for workload automation solutions. This
makes sense, given how so many critical IT functions depend on automated
workflows for reliable functioning. Support certainly matters to PeerSpot
members who use Control-M from BMC. In this paper, they discuss the
importance of support teams in their experiences with the solution. They
highlight the significance of working with a vendor whose support team
acts like a trusted partner. Rapid response times and fast mean time to
remediation (MTTR) count as well, as does return on investment (ROI).
Control-M users also shared how they value BMC’s AMIGO program, which
facilitates upgrades. Taken together, these elements of support inform the
selection process for a workload automation solution. Before we explore
customer feedback on BMC’s support, let’s take a look at how Control-M
helps customers’ organizations, along with some common use cases.
Read this PeerPaper based on real user reviews from PeerSpot.
