5 Key Success Factors for the Digital Workforce in Banking, Financial Services, Insurance and Beyond
Intelligent Automation and Robotic Process Automation (RPA) have evolved
beyond the proof-of-concept stage at companies that have adopted the
technology. In the banking, financial services, and insurance (BFSI) indus-
tries, in particular, the focus is now on building what is essentially a digital
workforce—the personification of a process automation solution. Or, more
simply put, the digital workforce comprises automation that performs oper-
ational work previously done by people.
The digital workforce is in the early stages of its lifecycle as a technology.
However, users are starting to identify success criteria forits effective imple-
mentation. As real users of WorkFusion explain in reviews on PeerSpot, five
key success factors are emerging for a digital workforce in BFSI and beyond.
These include the ability to handle complex cases, drive gains in efficiency,
save money, reduce repetitive work, and support compliance.
Read this PeerPaper based on real user reviews from PeerSpot.
