AI + Voice of Customer: The New Formula for User Generated Content
In an era where the Voice of the Customer (VoC) and Artificial Intelligence (AI) are becoming pivotal in shaping business strategies, we are set to explore the intersection of these two dynamic forces. As organizations strive to stay ahead in the competitive curve, understanding the challenges and opportunities presented by VoC and AI integration has never been more critical. This panel discussion, led by esteemed experts in the marketing and customer management (CM) space, including our very own Vice President of Strategy Doni Lerner, promises to unravel the complexities and showcase the wins of leveraging AI to enhance customer engagement and advocacy.
Unpacking the Challenges and Opportunities
The webinar will delve into the pivotal challenges that have led organizations to focus on the combination of VoC and AI. Panelists will share their firsthand experiences, shedding light on the necessity of integrating customer feedback with cutting-edge AI technologies to drive business growth and innovation.
AI in Marketing: A Necessity or a Luxury?
As marketers navigate through an ever-evolving digital landscape, the importance of AI cannot be overstated. The discussion will address the critical role of AI in marketing strategies today, debating whether it is a mere luxury or an indispensable tool for marketers aiming to make a significant impact.
The Evolution of Customer-Touching Technology
With the CM space rapidly evolving, the webinar will explore how customer-touching technologies are being reshaped by AI and VoC. Attendees will gain insights into the latest trends and how these technologies are enhancing customer experiences and relationships.
The Human Touch in AI-Driven Advocacy
A key point of discussion will be the potential dehumanization of customer interactions in an AI-driven world. The panel will debate the implications of advocacy products that require less employee interaction and how organizations can maintain a human touch in digital customer experiences.
Celebrating Wins with AI and VoC
Highlighting the successes, the webinar will showcase real-world examples of organizations that are already reaping the benefits of leveraging AI to capture and produce VoC content. Attendees will learn about the tangible wins, from enhanced customer insights to improved engagement strategies.
Join the Conversation
This webinar is not just a discussion but an invitation to marketers, business leaders, and technology enthusiasts to explore the synergies of VoC and AI. Whether you’re grappling with the challenges of integrating these technologies or looking to celebrate the wins, this panel discussion promises to offer valuable insights and lead the conversation on the future of marketing and customer engagement.
Registration Details: Click here to register. Or click Contact Us above to request access to the recording of the webinar.
Don’t miss this opportunity to gain a deeper understanding of how AI and VoC can work together to create more meaningful customer connections. Join us for a thought-provoking session that will empower you to leverage these technologies for your organization’s success.